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Ticket List

An overview of the Ticket List in Service Management CD.

In This Article

Introduction

The Tickets List tab displays all Tickets that are currently in either the Invalidated or Validated category within the Pre-Work Order status. This view allows you to see all relevant Tickets that need to be reviewed or acted upon.

 

Using the Ticket List

To view Tickets in a specific category:

  1. Select either the Invalidated or Validated category.
  2. Select the Search icon to refresh the list with the Tickets from your chosen category.

Once the list is updated, you can open any Ticket by selecting the hyperlinked Ticket Number.

You can customize and save your view on this page with the eye and gear icons.