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Ticket Details - Financials

An overview of the Financials tab of the Ticket Details screen in Service Management CD.

In This Article

Introduction

The Financials tab displays a comprehensive summary of all charges associated with a Ticket. The information is organized into three primary sections to help you track estimates versus real-time costs.

 

Total

This section provides a high-level comparison of the Header Estimate versus Actual costs for the entire Ticket.

  • Header Estimate: Displays the values entered in the Estimate section of the Overview tab.
  • Actual: Reflects the current real-time costs of the job based on the following:
    • Parts: Only includes parts with a Received status. Pending or backordered parts are excluded.
    • Labor: Only includes labor with an Approved status. Pending labor is excluded.
    • Flat Rates: If a segment is set to Flat Rate for Parts, Labor, or Miscellaneous, the system will use the Flat Rate value instead of individual transaction costs.
  • Variance $ / %: Shows the difference between the Header Estimate and Actual totals. If Actual costs exceed the estimate, these values will be negative. If the values are identical, the fields remain blank.
  • Gross Profit %: Displays the calculated gross profit for the entire job.

Customer

This section breaks down the total amount due per customer, categorized by Parts, Labor, and Miscellaneous.

Always review a printed Proforma to validate accuracy before discussing final totals with a customer.

 

Segments

This section provides a granular breakdown of costs for each segment and operation. You can use the Expand button or Collapse button at the top to manage the level of detail displayed.

Segment Identifiers

  • Each entry displays the Segment Number, Job and Component Code Description, Store, and Cost Center.

Billing Categories

  • Each category (Parts, Labor, Misc, Total) displays a letter code indicating the billing method set in the Segment Header:
    • E: Estimated
    • F: Flat Rated
    • Blank: Time and Materials

Cost Columns

  • Est/FR: Displays the values entered for each category within the Segment Header.
  • Actual: Shows the real-time costs (Received parts and Approved labor only).
  • Gross Profit: Shows the profit margin for that specific segment or operation.
    • If Flat Rated, profit is calculated against the Est/FR column.
    • If Estimated or Time and Materials, profit is calculated against the Actual column.
  • Variance $ / %: The difference between Actual and Est/FR columns, regardless of billing category.

Customer Allocations

  • Header Customer: Displays the primary customer account, the total dollar amount, and the percentage of the segment they are responsible for.
  • Split Customer: If a segment or operation is partially or fully paid by another party, those details (Account, $, and %) will appear here. These splits are managed in the Segment Header section of the Segments tab.