Missed Rentals

All about missed rentals in Texada Web.

Quick Reference

• A missed rental is a record of a potential rental or sale that could not be fulfilled, for example due to lack of inventory.
• To create a missed rental in Texada Web:
  • Navigate to any of the following screens and click the “Missed Rental” button: the Contract List page, the Contract Draft List page, or the Create / Edit Contract page.
  • Fill out the information for the missed rental and click “Save”.

Introduction

A missed rental is a record of a potential rental or sale that could not be fulfilled, for example due to lack of inventory. When your organization is unable to fulfill a potential customer’s order, you can log the interaction as a missed rental to keep a record of why the opportunity was lost and track the amount of lost revenue. These records can then be used to drive strategic decisions in the future.

The following article will cover how to create missed rentals in Texada Web.

Create a Missed Rental

Missed rentals can be created from each of the following screens in Texada Web:

• The Contract List page
• The Contract Draft List page
• The Create / Edit Contract page

To create a missed rental:

1. If starting from the Contract List page or Contract Draft List page, click the “Missed Rental” button near the top-left corner of the screen to open the Missed Rental window. If starting from the Create / Edit Contract screen, this button will be located in the bottom-left corner of the screen.
   
   
2. Fill out the information for your missed rental. See “Missed Rental” for a breakdown of the contents of the Missed Rental window.
3. Once you are finished, click the “Save” button.

Missed Rental

1. Customer
   The Customer for whom the rental was missed.
2. Transaction Type
   Select whether the missed rental was Product-level or Group-level. This will affect the behavior of the Product # / Group # field (5), the Product Description / Group Description field (6), and the Product type field (7).
3. Division
   The Division of the missed rental.
4. Date Entered
   The date on which the missed rental was captured.
5. Product # / Group #
   The number of the Product or Group the Customer wanted to rent. This field’s behavior is determined by the Transaction Type field (2). Select “Not Offered” if your organization does not stock the equipment requested by the Customer.
6. Product Description / Group Description
   The description of the Product or Group the Customer wanted to rent. This field’s behavior is determined by the Transaction Type field (2).
7. Product Type
   Whether the Product on the missed rental was a Rental or Sales Product. This field will only appear for for Product-level missed rentals (2).
8. Qty Requested
   The number of Products the Customer requested.
9. Rental Days Missed
   The number of days the Customer wanted to rent the Product(s).
10. Value of Lost Rental/Sale
    The estimated revenue lost due to the missed rental.
11. Reason Code
    The reason why the rental was missed. Missed rental reason codes are managed in Texada SRM, at System Maintenance → Configure System Settings → System → Missed Rental Status Codes.
12. Additional Details
    Any additional comments about the missed rental.
13. Contact
    The Customer contact for the missed rental.
14. Cancel Button
    Click to cancel missed rental creation.
15. Save Button
    Click to save the missed rental.