2026.0910 Service, Rental and Financials Product Updates

Ticket #

Description

TR-8750

The default value of the "Create Delivery Ticket" checkbox on the Create Contract screen will now be determined by the value of the "Create Ticket Default" Division Parameter in Service, Rental, and Financials (Classic).

Ticket #

Platform

Description

TR-8900

Android

iOS

Resolved the "Server Error (500)" error that would occasionally occur when uploading photos to a Ticket or Work Order.

TM-4655

TM-4654

Android

iOS

Site selection during Work Order creation has been improved.

• The "Address" drop-down on the Create Work Order screen has been renamed to "Site".
• A search bar has been added to the Select Site panel which appears when tapping the Site drop-down. Typing into this search bar allows the user to filter the list of Sites by name, address, or phone number.
• The Additional Site Name field on the Create Work Order screen has been removed.

TM-4626

Android

iOS

Entering a non-email username into the Service & Rental Mobile login page will now redirect the user to the legacy (non-TIS) login experience.

TM-4548

Android

iOS

Resolved an issue in which changes made to the values of user-defined fields in Service & Rental Mobile would occasionally fail to be reflected in Service, Rental, and Financials (Next).

TM-4635

Android

Resolved an issue in which it was occasionally not possible to edit comments on Tickets and Work Orders.

TM-4625

TM-4622

Android

iOS

The posting type of Work Orders created in Service & Rental Mobile will now default to the value of the Default Posting Type Division Parameter in Service, Rental, and Financials (Classic).

TM-4672

Android

iOS

Resolved the "Enhance Error: Authentication failed. Please sign in again" error that would occasionally occur when tapping the "AI Enhance" button on the Add Comment screen.