Executive
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      2. Service: ServiceLink
      3. Executive

      Executive

      An overview of the executive tools in Texada ServiceLink.

      KPI

      Click the KPI link under the ServiceLink menu in the top navigation bar. The Executive KPI page displays.

      This page displays a table of high-level Key Performance Indicator data. Use the filter at the top left of the page to display different branches or cost centers. You can also change the period of time displayed using the drop-down menus to the right, or switch between the Calendar and Fiscal year.

      Check the COMPARE box at the far right to add another branch/cost center filter option. Select another branch or cost center to display its data in the table under the previously selected branch or cost center, allowing you to easily compare the two sets of data.

      Click on a row in the table to display a graphical representation of that data, along with details regarding the base data for that KPI.

      KPI Definitions

      • First to Last Labor (days) – The average number of days between the First Labor and Last Labor on work orders invoiced during the given period.
      • Yard to First Labor (days) – The average number of days between the Actual Arrival Date on the ticket and the First Labor on work orders invoiced during the given period.
      • Promise Date Gap (days) – The average number of days between the Promise Date on the ticket and the Invoice Date of work orders invoiced during the given period.
      • Invoice Exceed Quote (percent) – (Sum of Total Invoice – Sum of Total Estimate) / Sum of Total Invoice for work orders invoiced during the given period.
      • Arrive (Yard) to Complete (days) – The average number of days between the Actual Arrival Date on the ticket and the date the ticket moved to Work Complete (the date the last segment was marked complete) for work orders invoiced during the given period.
      • Transfers (# per WO) – The average number of transfers per work order for work orders invoiced during the given period.
      • Standard Job Usage (percent) – (the number of segments with a standard job indicator of “2”) / (total segments invoiced) for work orders invoiced during the given period.
      • Standard Job Variance (hours) – (total number of Actual Hours – Standard Hours) / Standard Hours for segments with a standard job indicator of “2” on work orders invoiced during the given period.
      • Settlement Recovery (percent) – Total dollars recovered / Total dollars invoiced on warranty work orders invoiced during the given period.
      • Attended Hours Recovered (percent) – Total hours worked (excludes vacation, jury duty, etc.) / Total hours invoiced during the given period.
      • Service Efficiency (percent) – Total number of actual hours / Total number of hours between First Labor and Last Labor on work orders invoiced during the given period.
      • WIP Days (percent) – (Total Labor WIP Dollars) / (Rolling 12 Month Total Labor Sales / 365).
      • Labor Sold External (percent) – Total Labor Sales to External Customers / Total Labor Sales for work orders invoiced during the given period.
      • Labor Sold Internal (percent) – Total Labor Sales to Internal Customers / Total Labor Sales for work orders invoiced during the given period.
      • Technician Productivity (percent) – (Total Hours of Labor Sold) / (Total Hours of Labor Paid – Allowed Time) for the given period.
      • Labor Sales (dollars) – Total Labor Sales on work orders invoiced during the given period.
      • Overtime (percent) – Total number of Overtime hours / Total number of Labor Hours on work orders invoiced during the given period.