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Support & Troubleshooting
Unable to print a document: Pop-Up Blocker
When printing a document or report in SRM nothing appears on screen.
Important: Due to to the web based nature of the Systematic Rental Management Software all print requests from within the application are generated as a digital document on the server, and then downloaded to the client workstation to be opened locally. As such there is no direct communication between the SRM application and a local physical printer.
When a print request is delivered digitally to a client workstation the local Internet Web Browser can interpret that download to be a form of unwanted pop-up or ad, and will block it from appearing on the screen.
This is most commonly an issue with a new workstation, but can reoccur as an issue if browser configurations/settings get reset or changed.
The following instructions detail how to manage popup settings in the three major supported Internet Web Browsers:
Google Chrome
Block or allow pop-ups in Chrome
Mozilla Firefox
Pop-up blocker settings, exceptions and troubleshooting