Texada Support - Introducing our new Ticket Portal

You may have recently received an invitation to set a password for our new Customer Ticket Portal. This invitation was sent out to anyone who's interacted with our existing ticketing portal.

Ticket Portal

Our new portal was designed with your feedback to help streamline the ticket experience and enhance the support you receive; our new ticket portal is an intuitive platform that will make it easier than ever to view, interact and filter your requests, track progress, and find the answers you need. We can’t wait for you to explore all its features!

• Multiselect filtering to allow you to filter by every field in the list, allowing you to slice and dice ticket data to meet your needs
• Ability to dynamically close tickets in each Ticket Detail page
• Ability to export your ticket list
• Ability to update comments or attachments
• Fresh user interface
• Faster performance

Introducing our new Request a Knowledge Base Article service

We’re also introducing a fantastic new feature to request specific knowledge content.  We have a fantastic new Learning & Enablement department working hard to create helpful content.  Now, you can easily submit suggestions for topics you’d like us to cover in our Help Center. This is your chance to help shape our content and ensure it meets your needs!

We will be featuring the best article requests in an upcoming newsletter. Have a look at our help content and engage with us where you find it most valuable—your ideas could be spotlighted!