More Information

RESOLVED: Texada Web instability

Texada Web experienced instability causing some users to be unable to login and others to be unable to see all features once logged in.

Issue Timeline:

Just after 10:30am Eastern on May 13th Texada Web began experiencing instability with customers reporting inability to log in

The issue subsided just before 11:00am Eastern on May 13th

The issue reoccurred at 11:30am Eastern

Services were restarted on the affected server, resolving the issue at 11:50am Eastern

Current Update

Texada's Rental Engineering team and CloudOps teams have concluded that this issue was limited to a subset of our customers, it was caused by an API issue that was found and fixed.

Thank you for your patience and understanding. This issue is understood to be solved.  If you have any further issues or concerns, please raise them with us directly through our Customer Center.