Support, Resources, and More—All in the New Customer Center

We’re excited to share a big update with you - the Texada Help Center is evolving into something bigger and better: introducing the Texada Customer Center!

The Customer Center is your new go-to destination for everything related to your Texada experience. Beyond just support, it now brings you:

💬 Smarter Support Tools – Engage more effectively with our support team
🚀 Customer Celebrations – See peers finding success through Texada solutions
📢 Product Release Notes – Discover the latest features and enhancements
📰 The Latest News – Stay in the loop with what’s new at Texada

✨ Smarter Support Starts Here

To serve you better, we’ve organized support request types more clearly, helping you get faster, more accurate help. You’ll also find:

Ask a Question - New form for simple questions with less fields to specify
Product Idea - Easy access to our Ideas portals to see existing ideas and add your own
Make a Config Request - We have restructured our Technical Services team, adding capacity. These new forms provide better context to know what to expect and help us better route your request
Report an Issue - for when our systems are not working as expected

🎟️ New Ticket Process for Handle Customers

To benefit from the above improvements to our Ticket Form, we are asking our Handle customers to use these forms on our Customer Center to submit tickets to us. New emails sent to handlesupport@texadasoftware.com that aren't linked to existing tickets will no longer create a ticket. Instead, you'll receive instructions to use the Customer Center for new submissions.

Did you know? 72% of Handle tickets require follow-up for more detail. Submitting through the Customer Center helps us get the right info upfront — so we can help you faster.

🧭 How to Get Support – Your Quick Guide

Start at the Customer Center
Bookmark this! It’s your central hub for:

Searching our Knowledge Base for instant answers
- Now with 200 new articles!
Reading the latest Release Notes
Submitting new issues via the Ticket Forms
Suggesting enhancements through our Ideas Portals

For Urgent Issues – Give Us a Call
We have adjusted our call routing and internal notifications to improve our ability to answer your call.
Explore Our Growing Knowledge Base
With 200+ new articles published this year, our Knowledge Base is your always-updated library of tips, how-to's, and solutions.
Use the Customer Ticket Portal
Based on your feedback, we’ve made it better than ever:

Faster performance and improved filtering
Clear communication history for every ticket
Easy updates and resolution confirmations

We’re committed to making your experience with Texada smoother, faster, and more informed. The new Customer Center is a big step toward that goal, and we’d love to hear what you think.

Thank you for being part of the Texada community!