Describes how to cancel or close a task ticket in Texada Web.
Audience
Texada Web Counter
Products
Texada Web
Context
Delete, close, or cancel a task ticket if it was created in error, or to keep your list of tickets clean and up to date.
The type of action you can take depends on the status of the task ticket. Use the following table as a guide to the actions you can take:
Status |
Action Available |
Effect |
Created
|
Cancel Ticket |
Removes the task ticket from the list of tickets. |
Assigned
|
Unassign Cancel Ticket |
Unassign removes the driver from the ticket, and changes the ticket status to Created. Cancel removes the task ticket from the list of tickets |
Loading
|
Cancel Ticket |
Removes the task ticket from the list of tickets. |
In Progress
|
Cancel Ticket |
Removes the driver from the ticket, and removes the task ticket from the list of tickets. |
Unloading
|
Cancel Ticket |
Removes the driver from the ticket, and removes the task ticket from the list of tickets. |
Completed
|
Close |
Changes the ticket’s status to Closed. |
Closed
|
None |
N/A |
Note: Closed task tickets are not recorded in SRM (Systematic Rental Management). They exist only in Texada Web and Texada Mobile. Closing a task ticket changes the status of the ticket to closed, allowing you to more easily organize your task tickets by status.
Before You Begin
Required: Internet connection, valid Texada Web login credentials and access permissions, existing ticket, existing task ticket
Optional: Mobile device with an internet connection
Steps
To close or cancel a task ticket, do the following:
- In the Texada Web menu bar, navigate to Tickets > Task
The list of task tickets opens in the main area - Click the ticket you need to close or cancel
The ticket details page opens in the main area - Click Cancel Ticket or Delete Ticket
- Click Proceed
The ticket is closed or cancelled
Related Articles
- About Tickets in Texada Web and Mobile
- About Ticket Statuses in Texada Web & Mobile
- Create a Task Ticket in Texada Web
- Search for a Ticket in Texada Web
- Use the Map to Search for Work Orders, Tickets, and Drivers in Texada
- Edit the Details of a Ticket in Texada Web
- Assign a Ticket to a Driver in Texada Web
- Schedule a Ticket in Texada Web
- Close or Cancel a Pickup or Delivery Ticket in Texada Web