Use the Map to Search for Work Orders, Tickets, and Drivers in Texada Web

Describes how to use the map to locate a work order, ticket, or driver in Texada Web.

Type

How to

Audience

Texada Web Counter, technician, or Driver

Products

Texada Web

Context

Use the map to search for your drivers, technicians, work orders, and tickets in a visual way.

For example, if a technician or driver completes a work order or ticket, they can use the map to locate another open work order or ticket in the immediate area. As a counter worker, you can use the map to see where your drivers or technicians currently are or to track their progress.

The map functionality uses Google maps. If you move more than 500 meters, Texada Mobile updates your location as long as the location service is active on your mobile device.

You can learn more about how to use Google maps here.

Before You Begin

Required: Internet connection, valid Texada Web login credentials and access permissions, existing ticket, existing driver, existing ticket, existing work order

Optional: Mobile device with an internet connection

Steps

Locate a work order on a map

In the Texada Web menu bar, navigate to Work Orders > Map
The map opens in the main area and displays any existing work orders

Note: By default, work orders with the Closed status are not displayed because the map would display your entire work order history, resulting in slow load times and difficulty visually locating the work order you need
Optional: Use the Filter by Status, Priority drop-down to filter the information displayed on the map by work order status or priority. For example, if you need to see if a technician has completed a specific work order, you can filter the orders to only display those with the Complete status.
Optional: Type a search term in the Search field, such as the work order number or technician name to search for a specific work order
The work orders on the map are narrowed to reflect your search terms
Click a pin on the map to view the details of the work order

Note: If the work order does not have an address, the map defaults to GPS coordinates 0,0 by default

Locate a ticket on a map

Tickets appear as pins on the map. To use the map to locate a ticket in Texada Web, do the following:
In the menu bar, do one of the following:

Navigate to Tickets > Pickup to view the list of tickets for equipment that is ready for pickup from your customer
Navigate to Tickets > Delivery to view the list of tickets for equipment that is ready for delivery to your customer

The list of existing tickets opens

Click Map
The map opens in the main area and displays all existing tickets

Note: By default, tickets with the Closed status are not displayed because the map would display your entire ticket history, resulting in slow load times and difficulty visually picking out the ticket you need.
Optional: Use the ticket status drop-down to filter the information displayed on the map by ticket status. You can check any statuses that apply to your search. For example, if you need to see if a driver has completed a specific ticket, you can check COMPLETED to only display tickets with the Complete status.
Optional: Type a search term in the Search field, such as the ticket number or driver name to search for a specific ticket
The tickets on the map are narrowed to reflect your search terms.
Click a pin on the map to view the details of the ticket

Locate a driver on a map

Drivers appear as trucks on the map and display from where they last logged in or was last active in Texada Mobile. To use the map to locate a driver in Texada Web, do the following:

In the menu bar, do one of the following:
- Navigate to Tickets > Pickup to view the list of tickets for equipment that is ready for pickup from your customer
- Navigate to Tickets > Delivery to view the list of tickets for equipment that is ready for delivery to your customer
The list of existing tickets opens
Click Map
The map opens in the main area and displays the locations of any drivers that are logged in to Texada and moved 500 meters, or their last login location
Optional: Type a search term in the Search field, such as the ticket number or driver name to search for a specific driver
The drivers on the map are filtered to reflect your search terms
Click a truck on the map to view the name of the driver