- Texada Knowledge Base
- Rental: Texada Pay
- Getting Started
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Release Notes
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Texada Academy
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Rental: SRM
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Rental: Texada Web
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Rental: Texada Mobile
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Rental: GateWay
- Getting Started
- Administration Panel
- Administration Panel - CMS
- Administration Panel - Products, Categories, and Attributes
- Administration Panel - Users
- Administration Panel - Requests
- Customer Access Portal
- Customer Access Portal - Rentals
- Customer Access Portal - Invoices
- eCommerce Websites
- eCommerce Websites - Ordering
- Integrations
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Rental: WorkFlow
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Rental: Texada Pay
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Rental: Analytics
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Sales & Service: CloudLink
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Sales: SalesLink
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Sales: Customer Order to Invoice
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Sales: iQuote
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Sales: iMACS
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Service: ServiceLink
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Service: Parts & Service Quoter
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Service: Condition Monitoring Portal
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Service: Equipment Monitoring Toolkit
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Service: Service Agreement Quoter
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Handle CRM
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Sales & Service: Tools
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Support & Troubleshooting
Global Payments Support Contact Information
Contact information for Global Payments support.
Introduction
Texada Pay is powered by Global Payments, and as such, it may be necessary to contact Global Payments support when troubleshooting issues with Texada Pay. The following article provides contact information for Global Payments support personnel for Canada and the United States.
Support Contact Information
Merchant Technical Support
For reinstalls, processing issues or otherwise broken, existing merchant hardware orders, tracking info and incomplete shipments.
- Phone: 800-774-6462 Option 2
- Email: support@openedgepay.com
- Availability: 24/7, 365 days a year
Client Care
For billing, credit, funding and fee questions/issues, account closures.
- Phone: 800-774-6462 Option 3
- Email: customerservice@openedgepay.com
- Availability: Monday - Friday, 6:00 AM - 6:00 PM MST
Installations
New merchants will call this line to schedule Merchant Portal Training.
- Phone: 800-774-6462 Option 4
- Email: installations@openedgepay.com
- Availability: Monday - Friday, 6:00 AM - 6:00 PM MST
PCI Assure
Merchants will call this line for questions about PCI compliance.
- Phone: 800-774-6462 Option 5
- Email: PCIAssureHelp@openedgepay.com
- Availability: Monday - Friday, 6:30 AM - 6:00 PM MST