Describes the different ticket statuses in the FleetLogic.
Type
Conceptual
Audience
All
Products
FleetLogic web and mobile applications
Body
Use ticket statuses to quickly understand what point in the workflow your tickets are currently in. The statuses apply to all types of tickets in FleetLogic. Use the following table to help you understand the different ticket statuses:
| Status | Description |
|
Created
|
A ticket has been created to transport a piece of equipment from one location to another |
|
Assigned
|
The ticket is assigned to a driver |
|
Loading
|
Equipment is being loaded on the transport vehicle |
|
In Progress
|
The piece of equipment is en route to the customer’s address or your yard |
|
Unloading
|
Equipment is being unloaded from the transport vehicle |
|
Completed
|
The driver has successfully transported the piece of equipment |
|
Closed
|
The ticket is closed in SRM or FleetLogic. Notes:
|
Related Articles
- About FleetLogic
- About Tickets in FleetLogic
- Create a Task Ticket in FleetLogic
- Search for a Ticket in FleetLogic
- Use the Map to Search for Work Orders, Tickets, and Drivers in FleetLogic
- Edit the Details of a Ticket in FleetLogic
- Assign a Ticket to a Driver in FleetLogic
- Schedule a Ticket in FleetLogic
- Close or Cancel a Task Ticket in FleetLogic
- Close or Cancel a Pickup or Delivery Ticket in FleetLogic