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      About Ticket Statuses in Texada Web and Texada Mobile

      Describes the different ticket statuses in Texada Web and Texada Mobile.

      Type

      Conceptual

      Audience

      All

      Products

      Texada Web, Texada Mobile

      Body

      Use ticket statuses to quickly understand what point in the workflow your tickets are currently in. The statuses apply to all types of tickets in Texada Web and Texada Mobile. Use the following table to help you understand the different ticket statuses: 

      Status

      Description

      Created

      FLWATicketsAboutStatus1

       

      A ticket has been created to transport a piece of equipment from one location to another

      Assigned

      FLWATicketsAboutStatus3

       

       

      The ticket is assigned to a driver

      Loading

      FLWATicketsAboutStatus2

       

      Equipment is being loaded on the transport vehicle

      In Progress

      FLWATicketsAboutStatus4

       

      The piece of equipment is en route to the customer’s address or your yard

      Unloading

      FLWATicketsAboutStatus5

       

      Equipment is being unloaded from the transport vehicle

      Completed

      FLWATicketsAboutStatus6

       

      The driver has successfully transported the piece of equipment

      Closed

      FLWATicketsAboutStatus7

       

      The ticket is closed in SRM or Texada Web.


      Notes: 

      • If the ticket is a delivery ticket, the customer is billed for the delivery
      • If the ticket is a pickup ticket, the customer billing is ended
      • Transport tickets do not enter SRM and are not billed

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