About Ticket Statuses in Texada Web and Texada Mobile

Describes the different ticket statuses in Texada Web and Texada Mobile.

Type

Conceptual

Audience

All

Products

Texada Web, Texada Mobile

Body

Use ticket statuses to quickly understand what point in the workflow your tickets are currently in. The statuses apply to all types of tickets in Texada Web and Texada Mobile. Use the following table to help you understand the different ticket statuses: 

Status

Description

Created

FLWATicketsAboutStatus1

 

A ticket has been created to transport a piece of equipment from one location to another

Assigned

FLWATicketsAboutStatus3

 

 

The ticket is assigned to a driver

Loading

FLWATicketsAboutStatus2

 

Equipment is being loaded on the transport vehicle

In Progress

FLWATicketsAboutStatus4

 

The piece of equipment is en route to the customer’s address or your yard

Unloading

FLWATicketsAboutStatus5

 

Equipment is being unloaded from the transport vehicle

Completed

FLWATicketsAboutStatus6

 

The driver has successfully transported the piece of equipment

Closed

FLWATicketsAboutStatus7

 

The ticket is closed in SRM or Texada Web.


Notes

  • If the ticket is a delivery ticket, the customer is billed for the delivery
  • If the ticket is a pickup ticket, the customer billing is ended
  • Transport tickets do not enter SRM and are not billed

Related Articles