Describes the different ticket statuses in Texada Web and Texada Mobile.
Type
Conceptual
Audience
All
Products
Texada Web, Texada Mobile
Body
Use ticket statuses to quickly understand what point in the workflow your tickets are currently in. The statuses apply to all types of tickets in Texada Web and Texada Mobile. Use the following table to help you understand the different ticket statuses:
Status |
Description |
Created
|
A ticket has been created to transport a piece of equipment from one location to another |
Assigned
|
The ticket is assigned to a driver |
Loading
|
Equipment is being loaded on the transport vehicle |
In Progress
|
The piece of equipment is en route to the customer’s address or your yard |
Unloading
|
Equipment is being unloaded from the transport vehicle |
Completed
|
The driver has successfully transported the piece of equipment |
Closed
|
The ticket is closed in SRM or Texada Web. Notes:
|
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- About Texada Web and Texada Mobile
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- Use the Map to Search for Work Orders, Tickets, and Drivers in Texada Web
- Edit the Details of a Ticket in Texada Web
- Assign a Ticket to a Driver in Texada Web
- Schedule a Ticket in Texada Web
- Close or Cancel a Task Ticket in Texada Web
- Close or Cancel a Pickup or Delivery Ticket in Texada Web