Customer Access Portal - Rentals
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      3. Customer Access Portal - Rentals

      Change the Due Date of a Rental Contract in GateWay

      Describes how to change the due date of an open or overdue rental contract in the customer access portal.

      Type

      How to

      Audience

      All

      Products

      GateWay’s customer access portal

       

      Context

      Change the due date on a rental contract when you need to shorten or lengthen the rental period of the contract for all equipment on the contract, without having to contact the rental company directly. This enables you to keep your business running smoothly, without interruptions. 

       

      For example, you are renting an excavator and a boom lift for a job, and the due date for the contract and both pieces of equipment is Friday, September 6. The job, however, is going longer than expected and you will need the equipment at least a week longer. You can change the due date of the contract to Friday, September 13 and the contract is updated immediately. 

       

      Note: If the individual due date of the excavator on the contract was different than the contract itself or the rest of the equipment on the contract, such as Thursday, September 5, this date would be moved forward to Friday, September 13 with the rest of the equipment on the contract. 

       

      Note: You cannot change the due date on a closed rental contract.

       

      Before You Begin

      Required: Internet connection; valid GateWay account; valid login credentials and access permissions; existing open or overdue rental contract

       

      Steps

      To change the due date of a rental contract, do the following:

      1. In the customer access portal menu bar, do one of the following:
        1. Navigate to Rentals > Open to change the due date on a contract for open rented equipment
        2. Navigate to Rentals > Overdue to change the due date on a contract for overdue rented equipment
        The list of rented equipment opens in the main area
      2. Click the rental contract you need to change the due date for
        The contract details popup opens
      3. Click the Date Due field
        The Select Date popup opens
      4. Use the existing options to select a new due date and time then click APPLY
        The due date on the contract is updated
      5. Click Save Changes
        Your rental contract updates are saved

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