Administration Panel - Users
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      Delete a User Account in GateWay

      Describes how to deactivate and permanently delete a user account in the GateWay administration panel.

      Type

      How to

      Audience

      GateWay Administrator

      Products

      GateWay administration panel

       

      Context

      You can either deactivate (temporarily delete) or permanently delete a user account in the GateWay administration panel. 

       

      Deactivate a user account if you are unsure if you will need the user account again or if there are still pending transactions involving the user account, but the user themselves is no longer using GateWay. 

       

      Permanently delete a user account when the user is permanently no longer using GateWay. Deleting user accounts that are no longer needed helps to keep your list of users clean, up-to-date, and manageable. 

      Before You Begin

      Required: Internet connection, valid GateWay account, valid SRM account, valid login credentials and access permissions, existing user account

       

      Steps

      Deactivate a User Account

      1. In the administration panel menu bar, navigate to Users > Users List
        The list of user accounts opens in the main area
      2. Locate the user account you need to deactivate then click Edit
        The user account details popup opens
      3. Click the User Status toggle to set it to Inactive
      4. Click Update
        The user account is deactivated

       

      Delete a User Account

      1. In the administration panel menu bar, navigate to Users > Users List
        The list of user accounts opens in the main area
      2. Locate the user account you need to delete then click Delete
      3. Click Confirm
        The user account is permanently deleted

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