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Edit the Status of an Equipment Service Request in GateWay

Describes how to access and update the status of an equipment service request in the GateWay administration panel. Describes the different equipment service request statuses.

Type

How to, Conceptual

Audience

GateWay Administrator

Products

GateWay administration panel

 

Context

Edit the status of an equipment service request in the administration panel to keep your list of equipment service requests organized and up-to-date.

 

Use the following table to understand the different equipment service request statuses:

 

Status

Description

Pending

The equipment service request is either in progress or is in a queue to be worked on 

Completed

The equipment service request was successfully finished

 

Before You Begin

Required: Internet connection, valid GateWay account, valid SRM account, valid login credentials and access permissions, existing equipment service request

 

Steps

To update the status of an equipment service request, do the following:

  1. In the administration panel menu bar, navigate to Requests > Equipment Service
    The Equipment Service Request page opens in the main area
  2. Locate the request you need to update the status of and click Status
    The Change Service Request Status page opens in the main area
  3. Use the Service Request Status dropdown to select the needed status for the service request
  4. Click Save
    The status of the service request is updated

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