Error "Record not in file or is a Restricted View"

The popup message displays when entering a document or customer number in the system stating "Record not in file or is a Restricted View"

This error is most commonly indicating that the document or customer number does not exist in the Texada Platform:

Encountering this message is typically caused by a typo when entering the document or customer number into the required field.  It can also occur if a document was being created, but was cancelled prior to being saved, or the data was deleted after being created.

Use of the Delete Log under Reports Menu -> Security -> Delete Log can help determine if the data did exist and was deleted.