"Error Configuring EMV device" when processing an Open Edge Transaction

With the Open Edge Credit Card Authorization Processing configured and enabled, the error "Error Configuring EMV device" displays when attempting to process a credit card transaction.

Currently the Open Edge software processing is only supported in the Google Chrome and Mozilla Firefox browser platforms. Attempting to process a credit card transaction in another browser platform (primarily Microsoft Edge or Internet Explorer, etc) can cause this error to appear.

Ensure:

  1. Google Chrome or Mozilla Firefox is being used
  2. All available browser updates for Google Chrome or Mozilla Firefox have been performed.