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Search for a Ticket in Texada Web

Describes how to search the list of tickets in Texada Web.

Type

How to

Audience

Texada Web Counter

Products

Texada Web

Context

As your list of tickets grows, you can use the search and filter functionality to quickly locate the ticket you need to view. You can use the customization functionality to set up your list of tickets to only display the information you need in the way you need for your business. 

See: “Customize a List in Texada Web” for more information on customizing and filtering the list of tickets.

Before You Begin

Required: Internet connection; valid Texada Web login credentials and access permissions; existing ticket

Optional: Mobile device with an internet connection

 

Steps

Search for a Ticket


  1. In the Texada Web menu bar, do one of the following:
    1. Navigate to Tickets > Pickup to view the list of tickets for equipment that is ready for pickup from your customer
    2. Navigate to Tickets > Delivery to view the list of tickets for equipment that is ready for delivery to your customer
    3. Navigate to Tickets > Task to view the list of tickets for equipment that needs to be moved from one of your customer’s site to another of their sites
      The list of existing tickets opens
  2. Type information about the ticket you need to find, such as the ticket number, in the Search… field
    The list of existing tickets updates to reflect your search terms

Related Articles

  • About Texada Web and Texada Mobile
  • About Tickets in Texada Web and Texada Mobile
  • About Ticket Statuses in Texada Web and Texada Mobile
  • Create a Task Ticket in Texada Web
  • Use the Map to Search for Work Orders, Tickets, and Drivers in Texada Web
  • Edit the Details of a Ticket in Texada Web
  • Assign a Ticket to a Driver in Texada Web
  • Schedule a Ticket in Texada Web
  • Close or Cancel a Task Ticket in Texada Web
  • Close or Cancel a Pickup or Delivery Ticket in Texada Web