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      View the Details of an Email Log in GateWay

      Describes how to view the details of an email log in the GateWay administration panel

      Type

      How to

      Audience

      GateWay Administrator

      Products

      GateWay administration panel

       

      Context

      View the details of an email log to see the contents of the email message, providing you with a communications record to use as a reference or in case of a dispute. 

      Before You Begin

      Required: Internet connection, valid GateWay account, valid SRM account, valid login credentials and access permissions, existing email log

       

      Steps

      To view the details of an email log, do the following:

      1. In the administration panel header bar, navigate to Settings > Email Logs
        The Email Logs page opens in the main area
      2. Locate the email log you need to view the details for and click View Message
        The Email Body popup opens and displays the details of the email log

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