Troubleshooting IMACS File Path Issues

When an IMACS file path error occurs, three elements need to be checked:

• The agent running on customer infrastructure with access to customer file server needs to be running.

• The service account employed by the Integrator needs to be in good standing.

• The service account needs to have current access to the shared folder file path.

The following guide instructs in how to run a test on the CloudLink Integrator Agent to validate all of these elements:

1. In CloudLink Integrator, navigate to the “Test” button on the top right corner in the Configuration page.

2. Click the iMACS tab.

3. Enter the UNC path of the iMACS shared folder in the Folder text box.

4. Click the “Test File Share” button.

   1. Expected result: The service account configured in the iMACS section is able to connect to the shared folder.

   2. If there is an error, check the permissions on the iMACS shared folder to resolve.