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How Texada Provides Support

At Texada, we want to help you get the most out of our products. Our customer support team is dedicated to helping you unlock the full value of our solutions. We also act as your voice within the company, advocating for your needs and working to make our products better.

Accessing Our Support Resources

Our primary hub for all support resources is the Texada Customer Center. We recommend bookmarking it, as it's the single most important link for our customers. Here's how you can get in touch with us:

  • Knowledge Base: Our Knowledge Base contains over 1000 articles and videos to help explain our products and answer questions.  If ever you find the need for an article, know that you can request one here.
  • A Texada Ticket number is your guarantee from us that we have received your Question, Request or Issue submitted through our Customer Center and will work it to resolution. If you send us an email or call us and do not receive a ticket number, please follow up as we may not have properly received or logged your concern.

  • Ticket Portal: You can view, interact with, and update all of your submitted tickets in our Ticket Portal, which is also linked in the Customer Center. 

  • Phone Support: We provide a phone support service for urgent or time-sensitive issues.  If you encounter a critical issue, such as a system outage (a SEV-1 issue), please call us immediately. This ensures we understand the urgency of the situation and can address it as quickly as possible. 

Getting Started

For new customers, here are three simple actions to help you get started:

  1. Request Portal Access: Submit a ticket with the names and email addresses of everyone in your organization who should have access to our Ticket Portal.

  2. Bookmark the Customer Center: Save the Texada Customer Center to your bookmarks for quick and easy access.

  3. Save Our Support Number: Record our support phone number for urgent issues and make sure your team has it on hand.

We are committed to providing you with the best possible support, and we look forward to working with you.

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