Customer Access Portal - Invoices
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      3. Customer Access Portal - Invoices

      View the Details of a Billing Inquiry in GateWay

      Describes how to access the details of a billing inquiry in the customer access portal.

      Type

      How to

      Audience

      GateWay Customer, Salesperson

      Products

      GateWay’s customer access portal

       

      Context

      View the details of a billing inquiry when you need to view information about the inquiry all in one place without having to filter the information in the list of billing inquiries. 

       

      Before You Begin

      Required: Internet connection; valid GateWay account; valid login credentials and access permissions; existing billing inquiry

       

      Steps

      To view the details of a billing inquiry, do the following:

      1. In the customer access portal menu bar, navigate to Invoices > Inquiries
        The list of billing inquiries opens in the main area
      2. Click the billing inquiry you need to view the details of
        The Billing Inquiry popup opens and displays the details of the inquiry

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