About Work Order Statuses in FleetLogic

Describes the different work order statuses in Fleetlogic.

Type

Conceptual

Audience

All

Products

FleetLogic web and mobile applications, SRM

In This Article

Body

Work order statuses

Use work order statuses to view the progress of your work orders through the workflow at a glance. 

Use the following chart to understand the meaning of each status:

Work Order Status Description

Created

A work order that has been created but no further action has been taken

Assigned

A work order that has been given to a technician or technician but has not been started yet

In Progress

A work order that has been given to a technician(s) and they have started work on it


Notes

  • A technician can only have one In Progress work order at a time
  • Placing another work order into In Progress status automatically places the current work order into the Paused status

Paused

An In Progress work order that is on hold temporarily


For example, a paused work order might occur if the technician is on a break, is at the end of their workday, needs to place another work order into the In Progress status, or is waiting on parts.


Note: Placing a work order into Paused status causes FleetLogic to prompt you for a reason code that explains why the work order is paused.

Completed

The technician or technician finished the work and received a signature

Closed

Once the work order is in closed status, the customer can be billed via SRM (Systematic Rental Management)


Notes:

  • Closed internal work orders are posted to the G/L account in SRM when they are closed
  • Billable closed work orders are posted to the G/L account in SRM and an invoice is issued 

Work order priority levels

You can indicate the priority level of a work order and view it in both the FleetLogic web and mobile applications.  The priority level of a work order serves as a visual cue as to the relative importance of a work order in FleetLogic, but does not have any further effect in the application than that.  

Use the following table to understand each priority level and how it appears in each application:

 

Status

Description

FleetLogic web application

FleetLogic mobile application

Critical

The highest priority. It is vitally important that this work order be completed quickly

Moderate

It is important that this work order be completed relatively quickly

Low

This work order can be completed as per usual

No indicator

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