Work Orders

About Work Order Statuses

An overview of Work Order statuses in Texada Web and Texada Mobile.

Quick Reference

  • A Work Order is a document indicating that an Asset needs servicing, either for repairs or routine maintenance.
  • Each Work Order has a status which changes as it progresses through its lifecycle. There are currently six different Work Order statuses: Created, Assigned, In Progress, Paused, Completed, and Closed.

Introduction

A Work Order is a document indicating that an Asset needs servicing, either for repairs or routine maintenance. Work Orders are created in Texada SRM, Web, or Mobile, then assigned to Mechanics for completion. When a Mechanic is assigned a Work Order, a notification is sent to their mobile device. The Mechanic can then complete and submit the Work Order using Texada Mobile.

Each Work Order has a status which changes as it progresses through its lifecycle. There are currently six different Work Order statuses. The following article will describe the significance of each of these statuses.

Work Order Statuses

Work Order Workflow NEW
Diagram illustrating the relationship between the Work Order statuses. Click to view the full-sized image.

The six Work Order statuses are as follows:

Status

Description

Created

Work Order Status - Created

The Work Order has been created in SRM, Web, or Mobile, but has not yet been assigned to a Mechanic.

Assigned
Work Order Status - Assigned

The Work Order has been assigned to a Mechanic for completion.

In Progress

Work Order Status - In Progress

The Mechanic has started work on the Work Order in Texada Mobile. 

Mechanics can only have one Work Order In Progress at a time. If a Mechanic starts work on a new Work Order while one is already In Progress, the original Work Order will be Paused automatically.

When starting or resuming work on a Work Order, the Mechanic can choose to log their labor hours against a particular Labor Line. This time will continue to be tracked as long as the Work Order is In Progress. See “Add Labor to a Work Order in Texada Mobile” for more information.

Paused

Work Order Status - Paused

The Mechanic has temporarily stopped working on the Work Order. 

Mechanics can pause Work Orders in Texada Mobile by tapping the pause button Pause Button - Texada Mobile in the top-right corner of the screen. When they do this, they will be prompted to enter a reason for the pause. 

When the Mechanic resumes the Work Order, its status will return to In Progress, and they will be able to select a new Labor Line to log their time against. 

Completed

Work Order Status - Completed

The Mechanic has completed the Work Order and it has been digitally signed in Texada Mobile.

Closed

Work Order Status - Closed

The Work Order has been reviewed and invoiced by a member of counter staff. This can be done in Texada SRM or Texada Web.

Work Order Priority Levels

In addition to its status, each Work Order has a priority level that can be set in Texada SRM or Texada Web. These priority levels are independent of the Work Order’s status and do not affect its behavior; they are intended only as visual indicators of which Work Orders should be prioritized. 

In Texada Web, Work Orders’ priority levels can be seen under the Work Order Info panel of the Edit Work Order page, as well as under the “Priority” column of the Work Order List. In Texada Mobile, a Work Order’s priority determines its font color on the Work Orders screen.

The three Work Order priority levels are:

Priority

Texada Web

Texada Mobile

Low

Low Priority

Work Order - Low Priority

Moderate

Moderate Priority

Work Order - Moderate Priority

Critical

Critical Priority

Work Order - Critical Priority