Describes the different work order statuses in Texada Web and Texada Mobile.
Type
Conceptual
Audience
All
Products
Texada Web, Texada Mobile, SRM
In This Article
Body
Work order statuses
Use work order statuses to view the progress of your work orders through the workflow at a glance.
Use the following chart to understand the meaning of each status:
Work Order Status |
Description |
Created
|
A work order that has been created but no further action has been taken |
Assigned
|
A work order that has been given to a technician or technician but has not been started yet |
In Progress
|
A work order that has been given to a technician(s) and they have started work on it Notes:
|
Paused
|
An In Progress work order that is on hold temporarily For example, a paused work order might occur if the technician is on a break, is at the end of their workday, needs to place another work order into the In Progress status, or is waiting on parts. Note: Placing a work order into Paused status prompts for a reason code that explains why the work order is paused. |
Completed
|
The technician or technician finished the work and received a signature |
Closed
|
Once the work order is in closed status, the customer can be billed via SRM (Systematic Rental Management) Notes:
|
Work order priority levels
You can indicate the priority level of a work order and view it in both Texada Web and Texada Mobile. The priority level of a work order serves as a visual cue as to the relative importance of a work order in Texada Web and Texada Mobile, but does not have any further effect in the application than that.
Use the following table to understand each priority level and how it appears in each application:
Status |
Description |
Texada Web |
Texada Mobile |
Critical |
The highest priority. It is vitally important that this work order be completed quickly |
|
|
Moderate |
It is important that this work order be completed relatively quickly |
|
|
Low |
This work order can be completed as per usual |
|
No indicator |
Related Articles
- About Texada Web and Texada Mobile
- About Work Orders in Texada
- About Invoices in Texada Web and Mobile
- About Work Order Posting Types in Texada Web and Texada Mobile
- Create a Work Order in Texada Web
- Search and Filter the List of Work Orders in Texada Web
- Assign a Technician to a Work Order in Texada Web
- Schedule a Work Order in Texada
- Close a Work Order in Texada Web