About Work Order Statuses in Texada Web and Texada Mobile

Describes the different work order statuses in Texada Web and Texada Mobile.

Type

Conceptual

Audience

All

Products

Texada Web, Texada Mobile, SRM

Body

Work order statuses

Use work order statuses to view the progress of your work orders through the workflow at a glance.

WAWorkOrderAbout1 (1)

Use the following chart to understand the meaning of each status:

Work Order Status

Description

Created

FLWATicketsAboutStatus1

A work order that has been created but no further action has been taken

Assigned

FLWATicketsAboutStatus3

A work order that has been given to a technician or technician but has not been started yet

In Progress

FLWATicketsAboutStatus4

A work order that has been given to a technician(s) and they have started work on it

Notes:

A technician can only have one In Progress work order at a time
Placing another work order into In Progress status automatically places the current work order into the Paused status

Paused

FLWAWorkOrderAboutWorkOrderStatus5

An In Progress work order that is on hold temporarily

For example, a paused work order might occur if the technician is on a break, is at the end of their workday, needs to place another work order into the In Progress status, or is waiting on parts.

Note: Placing a work order into Paused status prompts for a reason code that explains why the work order is paused.

Completed

FLWATicketsAboutStatus6

The technician or technician finished the work and received a signature

Closed

FLWAWorkOrderAboutWorkOrderStatus7

Once the work order is in closed status, the customer can be billed via SRM (Systematic Rental Management)

Notes:

Closed internal work orders are posted to the G/L account in SRM when they are closed
Billable closed work orders are posted to the G/L account in SRM and an invoice is issued

Work order priority levels

You can indicate the priority level of a work order and view it in both Texada Web and Texada Mobile. The priority level of a work order serves as a visual cue as to the relative importance of a work order in Texada Web and Texada Mobile, but does not have any further effect in the application than that.

Use the following table to understand each priority level and how it appears in each application:

Status	Description	Texada Web	Texada Mobile
Critical	The highest priority. It is vitally important that this work order be completed quickly
Moderate	It is important that this work order be completed relatively quickly
Low	This work order can be completed as per usual		No indicator