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      About Work Order Statuses in Texada Web and Texada Mobile

      Describes the different work order statuses in Texada Web and Texada Mobile.

      Type

      Conceptual

      Audience

      All

      Products

      Texada Web, Texada Mobile, SRM

      In This Article

      Body

      Work order statuses

      Use work order statuses to view the progress of your work orders through the workflow at a glance. 

      Use the following chart to understand the meaning of each status:

      Work Order Status

      Description

      Created

      A work order that has been created but no further action has been taken

      Assigned

      A work order that has been given to a technician or technician but has not been started yet

      In Progress

      A work order that has been given to a technician(s) and they have started work on it


      Notes: 

      • A technician can only have one In Progress work order at a time
      • Placing another work order into In Progress status automatically places the current work order into the Paused status

      Paused

      An In Progress work order that is on hold temporarily


      For example, a paused work order might occur if the technician is on a break, is at the end of their workday, needs to place another work order into the In Progress status, or is waiting on parts.


      Note: Placing a work order into Paused status prompts for a reason code that explains why the work order is paused.

      Completed

      The technician or technician finished the work and received a signature

      Closed

      Once the work order is in closed status, the customer can be billed via SRM (Systematic Rental Management)


      Notes:

      • Closed internal work orders are posted to the G/L account in SRM when they are closed
      • Billable closed work orders are posted to the G/L account in SRM and an invoice is issued 

      Work order priority levels

      You can indicate the priority level of a work order and view it in both Texada Web and Texada Mobile.  The priority level of a work order serves as a visual cue as to the relative importance of a work order in Texada Web and Texada Mobile, but does not have any further effect in the application than that.  

      Use the following table to understand each priority level and how it appears in each application:

       

      Status

      Description

      Texada Web

      Texada Mobile

      Critical

      The highest priority. It is vitally important that this work order be completed quickly

      Moderate

      It is important that this work order be completed relatively quickly

      Low

      This work order can be completed as per usual

      No indicator

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