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View the Details of a Billing Inquiry in GateWay

Describes how to access the details of a billing inquiry in the customer access portal.

Type

How to

Audience

GateWay Customer, Salesperson

Products

GateWay’s customer access portal

 

Context

View the details of a billing inquiry when you need to view information about the inquiry all in one place without having to filter the information in the list of billing inquiries. 

 

Before You Begin

Required: Internet connection; valid GateWay account; valid login credentials and access permissions; existing billing inquiry

 

Steps

To view the details of a billing inquiry, do the following:

  1. In the customer access portal menu bar, navigate to Invoices > Inquiries
    The list of billing inquiries opens in the main area
  2. Click the billing inquiry you need to view the details of
    The Billing Inquiry popup opens and displays the details of the inquiry

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