Emergency Phone Support

Texada Software tracks all customer issues as cases in our ticketing system.  The following methods are available for reporting issues.

Our recommended method of asking for Support is by creating a ticket on our New Ticket Form here: https://help.texadasoftware.com/en/knowledge/kb-tickets/new.  This form asks questions that allow us to get to the heart of the matter and work on your concern with the least delay.

For urgent issues, please call us at one of the following numbers

• North America: 1-800-361-1233
• Australia Rental products: 800-921-302
• Australia CloudLink products: 800-304-926
• New Zealand Rental products: 0508 589 101
• Handle customers: 763-548-0828

We also have a number of other resources such as our growing knowledge base found at https://help.texadasoftware.com

Support Hours

Support operates during the following times:

In Eastern time (ET) (UTC-5)
6:30pm-3am Sun-Fri
7am-6pm Eastern Mon-Fri

In Australian Eastern time (AEST) (UTC+10):
7:30am-4pm Mon-Fri
9pm-7am Eastern Mon-Sat

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