- Texada Knowledge Base
- Support & Troubleshooting
- Contact Support
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Top Searched Articles
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Release Notes
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Support & Troubleshooting
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SRM Training Videos
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Sales: Equipment CRM
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Service: ServiceLink
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Rental: SRM
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Handle CRM
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Rental: Analytics
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Rental: GateWay
- Getting Started
- New Administration Panel
- Administration Panel
- Administration Panel - CMS
- Administration Panel - Products, Categories, and Attributes
- Administration Panel - Users
- Administration Panel - Requests
- Customer Access Portal
- Customer Access Portal - Rentals
- Customer Access Portal - Invoices
- eCommerce Websites
- eCommerce Websites - Ordering
- Integrations
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Rental: Texada Mobile
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Rental: Texada Pay
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Rental: Texada Web
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Rental: WorkFlow
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Sales: Customer Order to Invoice
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Sales: iMACS
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Sales: iQuote
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Service: Condition Monitoring Portal
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Service: Equipment Monitoring Toolkit
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Service: Parts & Service Quoter
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Service: Service Agreement Quoter
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Sales & Service: CloudLink
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Sales & Service: Tools
Emergency Phone Support
Texada Software tracks all customer issues as cases in our ticketing system. The following methods are available for reporting issues.
Our recommended method of asking for Support is by creating a ticket on our New Ticket Form here: https://help.texadasoftware.com/en/knowledge/kb-tickets/new. This form asks questions that allow us to get to the heart of the matter and work on your concern with the least delay.
For urgent issues, please call us at one of the following numbers
- North America: 1-800-361-1233
- Australia Rental products: 800-921-302
- Australia CloudLink products: 800-304-926
- New Zealand Rental products: 0508 589 101
- Handle customers: 763-548-0828
We also have a number of other resources such as our growing knowledge base found at https://help.texadasoftware.com
Support Hours
Support operates during the following times:
In Eastern time (ET) (UTC-5)
6:30pm-3am Sun-Fri
7am-6pm Eastern Mon-Fri
In Australian Eastern time (AEST) (UTC+10):
7:30am-4pm Mon-Fri
9pm-7am Eastern Mon-Sat