Search the List of Tickets in the FleetLogic Mobile Application

Describes how to search the list of tickets in the FleetLogic mobile application.

Type

How to

Audience

FleetLogic Driver

Products

FleetLogic mobile application

In This Article

• Search for a ticket by keyword
• Search for a ticket using a bluetooth scanner
• Search for a ticket using the map
• Search for a ticket using the scheduling view

Context

You can use a variety of search methods to locate the ticket you need to view or work with in the FleetLogic mobile application.  The method you use depends on your workflow and your immediate situation.

You can use a keyword search, such as the ticket number, or site number if you already know what you are looking for.

If your device is equipped with a bluetooth scanner, you can physically scan the asset related to the ticket to search for any tickets involving the asset.

You can use the map to visually locate the ticket by site location. 

If you know when the ticket is supposed to be worked on, you can locate the ticket in the scheduling view. 

Tickets appear in the order they are scheduled in the FleetLogic web application.  See: “Schedule a Ticket in the FleetLogic Web Application” for more information.

Before You Begin

Required: Mobile device with internet connection and mobile application installed, valid FleetLogic account, valid login credentials and access permissions, existing ticket

Steps

Search for a ticket by keyword

1. In the FleetLogic mobile application dashboard, tap Tickets
   The list of tickets that are assigned to you opens
   
2. Do one of the following:
   1. Tap All to view a list of all tickets that are assigned to you
   2. Tap Delivery to view a list of delivery tickets that are assigned to you
   3. Tap Pick Up to view a list of pickup tickets that are assigned to you
   4. Tap Task to view a list of task tickets that are assigned to you
3. Tap Search tickets and type any keyword(s), such as the ticket number, or customer name in the field
   The list of tickets is narrowed to reflect your search term(s)

Search for a ticket using a bluetooth scanner

1. In the FleetLogic mobile application dashboard, tap Tickets
   The list of tickets that are assigned to you opens
   
2. Do one of the following:
   1. Tap All to view a list of all tickets that are assigned to you
   2. Tap Delivery to view a list of delivery tickets that are assigned to you
   3. Tap Pick Up to view a list of pickup tickets that are assigned to you
   4. Tap Task to view a list of task tickets that are assigned to you
3. Tap scan
   The scan page opens
   
4. Position the red line across the entire product barcode
   The product is scanned, and the list of tickets is narrowed to reflect the results of the scan

Search for a ticket using the map

1. In the FleetLogic mobile application dashboard, tap Tickets
   The list of tickets that are assigned to you opens
   
2. Tap map
   The map of tickets opens and displays all tickets that are assigned to you
   
3. Optional: tap a pin to see the ticket number for that ticket
   
4. Optional: tap the ticket number above a pin to view the details of the ticket

Search for a ticket using the scheduling view

1. In the FleetLogic mobile application dashboard, tap Schedule
   The scheduling view opens and displays any tickets that are scheduled for you
2. Use the arrows to move back and forth between days
   The list of tickets is updated to only display assigned tickets that are scheduled for that day

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