2026.1008 Equipment CRM & Service Suite CD Product Updates

These notes address new features and code fixes for version 2026.1008 of Equipment CRM & Service Suite CD.

Ticket #

Description

CLA-45053

A new GET /gw/bridge/v2/api/svl/backlog/detail/{ticketId}/{backlogId} API endpoint has been added. This endpoint returns one backlog record as a single JSON object, with no content wrapper. The response includes the following fields:
- backlogId
- backlogNumber
- ticketId
- customerNumber
- equipmentId
- description
- summary
- backlogStatusId
- backlogStatusDescription
- contactName
- contactPhone
- contactMobilePhone
- contactEmail
The existing GET /gw/bridge/v2/api/svl/backlog/list/{ticketId} endpoint now also returns a numeric backlogStatusId for each item in content[], alongside backlogStatusDescription.

Ticket #	Description
CLA-44376	The performance of the Electronic Data page has been improved.

Ticket #	Description
CLA-43612	Influencers will now always be displayed in alphabetical order on the Customer Information screen.
CLA-44904	The "Date Corrected" field on the Overview tab of the Ticket Details screen has been renamed to "Actual Completion Date" to align with industry wording.
CLA-41796	Resolved the "Customer Not Found" error that would occasionally occur when creating a new Activity with the "New Contact" option selected.
CLA-45108	Resolved an issue preventing Outlook Calendar integration from working correctly in some instances.

Ticket #	Platform	Description
TM-4767	Android	Resolved an issue in which the Sales Team screen would occasionally appear blank.

Ticket #	Description
CLA-45004	The performance of the Active New Events page has been improved.

Ticket #	Description
CLA-45104	The error messaging that appears when adding a family or base model which already exists to Model Administration has been updated to read "Duplicated base model / family found in [location]", making it easier to determine where the duplicate exists.

Ticket #	Description
CLA-44985	Resolved an issue affecting the Stock # Information tab of the Stock Info page in which the "Edit" button would occasionally not be visible.

Ticket #	Description
CLA-45168	A red warning icon will now appear immediately upon adding a piece of equipment to a Quote if that equipment's event count is low or does not match the package events. Previously, this warning would only appear upon refreshing the page.

Ticket #	Description
CLA-44452	Starting a new labor entry will now always use the "TO" time of the previously stopped entry as the "FROM" time for the new entry.

Ticket #	Platform	Description
TM-4775	Android	Resolved an issue affecting the Blogs screen in which the Reply button would occasionally fail to appear.