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Emergency Phone Support

Texada Software tracks all customer issues as cases in our ticketing system.  The following methods are available for reporting issues.

Our recommended method of asking for Support is by creating a ticket through one of the Support Forms on our Customer Center.  These forms gather required information to help us get to the heart of the matter and work on your concern with the least delay.

For urgent issues, please call us at one of the following numbers

  • North America: 1-800-361-1233
  • North America (non-toll free): +1 905-712-3840
  • Australia: 1-800-304-926
  • Australia (non-toll free): +61(07) 3130 0338
  • New Zealand: 0508 589 101
  • England: +44 800-048-8456
  • France: +33 800-908-544
  • Germany: +49 800-000-4756

Support Hours

Support operates during the following times:

In Eastern time (ET) (UTC-5)
6:30pm-3am Sun-Thu
7am-8pm Mon-Fri

In Australian Eastern time (AEST) (UTC+10):
7:30am-4pm Mon-Fri
9pm-10am Tue-Sat

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