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      View the Details of a HubSpot Support Ticket in GateWay

      Describes how to access and view the details of a HubSpot support ticket in GateWay.

      Type

      How to

      Audience

      GateWay Customer, Salesperson

      Products

      GateWay

      Context

      View the details of a HubSpot support ticket in GateWay when you are tracking an issue or request and need to view the progress made on that request.  You can view the following information on a ticket:

      • Ticket ID number
      • Ticket Description
      • Ticket Name
      • Pipeline Name
      • Ticket Status
      • Create Date
      • Last Activity Date
      • Last Modified Date
      • Email details
      • Attachments

      Note: You cannot edit a ticket in GateWay

      Before You Begin

      Required: Internet connection; valid GateWay account; valid HubSpot account; active GateWay HubSpot integration; valid login credentials and access permissions; existing ticket

      Steps

      To access and view the details of a HubSpot support ticket, do the following:

      1. In GateWay customer access, navigate to Tickets
        The list of existing HubSpot support tickets opens in the main area
      2. Locate the ticket you need to view the details of and click the ticket
        The ticket details page opens
      3. Optional: Click an attachment to download the attachment to your device

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