View the Details of a HubSpot Support Ticket in GateWay

Describes how to access and view the details of a HubSpot support ticket in GateWay.

Type

How to

Audience

GateWay Customer, Salesperson

Products

GateWay

Context

View the details of a HubSpot support ticket in GateWay when you are tracking an issue or request and need to view the progress made on that request. You can view the following information on a ticket:

Ticket ID number
Ticket Description
Ticket Name
Pipeline Name
Ticket Status
Create Date
Last Activity Date
Last Modified Date
Email details
Attachments

Note: You cannot edit a ticket in GateWay

Before You Begin

Required: Internet connection; valid GateWay account; valid HubSpot account; active GateWay HubSpot integration; valid login credentials and access permissions; existing ticket

Steps

To access and view the details of a HubSpot support ticket, do the following:

In GateWay customer access, navigate to Tickets
The list of existing HubSpot support tickets opens in the main area
Locate the ticket you need to view the details of and click the ticket
The ticket details page opens
Optional: Click an attachment to download the attachment to your device